Before proceeding any further, please make sure you have the following requirements. All of these should be present to be able to reconnect successfully
Facebook account with a Facebook Page - The FB account you want to use should be currently logged in your Facebook mobile app.
Instagram Creator or Business account - If your IG account is still Personal, you need to convert it to a Creator or Business account. Click here for additional help.
Instagram Account connected to a Facebook Page - The IG account (from item 2 above) should be connected to a FB page. Click here for additional help. The Facebook page connected to your IG should also be under the FB account that is currently logged in your FB mobile app (from item 1 above)
If all of these 3 items above are in order and you still can't reconnect, you can try each of the following solutions below one by one. Make sure to try to reconnect your socials (Facebook or Instagram) to Tribe after doing each solution before moving on to the next
Solution 1: Reinstall TRIBE App
Logout of TRIBE
Delete TRIBE app
Reinstall the latest TRIBE app from the App Store or Play Store
Login to TRIBE
Retry reconnecting your socials to TRIBE
Solution 2: Reset Instagram Login
Logout of your Instagram app from your mobile phone
Open your mobile phone's browser, and go to facebook.com and logout
Logout of your TRIBE app
Login to the Instagram app from your mobile phone (use the Instagram account you are connecting to Tribe)
Login to your mobile phone's browser and go to facebook.com and login to the FB account linked to your Tribe account
Login to the Facebook app from your mobile phone (similar Facebook account to Step 5)
Login to your TRIBE app
Retry reconnecting your socials to TRIBE
Solution 3: Desktop IG Connection
You need to do this on a PC/Mac
Go to Facebook on a browser
Go to "Page Settings" and click Instagram
Check if your Instagram account is listed there
If it's connected, please disconnect and try to reconnect. If it's NOT connected, please connect to Instagram from here and then try to do it on TRIBE app
Wait for 30 minutes and then retry reconnecting your socials to TRIBE
Solution 4: FB Business Integration (mobile)
Logout of TRIBE app
Uninstall TRIBE app
Open mobile FB app and click the more options icon (the three lines icon)
Go to Settings & Privacy, click on Settings
Under Security, there will be a “Business Integrations” option. Remove the TRIBE app from there
Reinstall TRIBE app and log back into TRIBE
Retry reconnecting your socials to TRIBE. When you get to the permissions pages, check all the Facebook pages and Instagram handles, and make sure you check all the permissions
Solution 5: FB Business Integration (desktop)
Logout of TRIBE app
Uninstall TRIBE app
Open desktop browser and go to Facebook.com and go to Settings
Go to Settings & Privacy, click on Settings
Under Security, there will be a “Business Integrations” option. Remove the TRIBE app from there
Reinstall TRIBE app and log back into TRIBE
Retry reconnecting your socials to TRIBE. When you get to the permissions pages, check all the Facebook pages and Instagram handles, and make sure you check all the permissions
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If after going through Solutions 1-4, the error persists, please reach out to chat support but be ready to send the following screenshots
Screenshot of your TRIBE app version - Open TRIBE app, go to the You section, and scroll down
Instagram Settings Page - Open your IG mobile app, go to your profile, go to Settings, and then send the screenshot of the Settings page
Instagram Profile Page - Open your IG mobile app, go to your profile, click “Edit Profile” button below your profile picture, and then send the screenshot of this page
Facebook Profile Page - Open your Facebook mobile app, click your avatar, and then send a screenshot of the page
Facebook Pages - Open your Facebook mobile app, go to your FB menu, click Pages, and then send the screenshot of the page
Screenshot of the error you are encountering