First up, make sure to complete your profile so we can pay you. Remember to declare if you are GST or VAT registered to ensure we pay you correctly.

Once you publish your approved post, we'll transfer you the agreed amount into your PayPal or nominated bank account within 48 hours or 45 days, depending on your selected payment option. You can edit your payment details any time in your TRIBE app in the 'YOU' section.

If you still haven’t received the funds within that time frame, email us at hello@tribegroup.co with the campaign name and your social media handle, so we can look into it for you.

I published my TikTok, but I'm still not paid.

Currently, there is a 7-day delay in processing payments for TikToks.

7 days after publishing your TikTok you are required to send screenshots of the engagement on your post. TRIBE is unable to begin processing your payment until these screenshots have been received.

Once received, your payment will be transferred within 48 hours or 45 days, depending on your selected payment option.
 
 

I published my Instagram Story post, but I'm still not paid.

Before payments are processed for Instagram Story posts, you will have to submit the Story Insights first:

  1. Access your Instagram archive.

  2. Tap the post, and click the Insights (eye) icon.

  3. Take a screenshot of the Story Insights.

  4. Go to the 'YOU' section in the TRIBE app and tap Chat with us to send the following:
     -  Insights screenshot of the Story
     -  Name of the campaign

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